Frequently Asked Questions
Please read the FAQ section,
if you still have a question that you do not find the answer to below, do not hesitate to contact us.
Please read the FAQ section,
if you still have a question that you do not find the answer to below, do not hesitate to contact us.
If you have a discount code, please enter it in the ”Promo Code” field when completing your order.
We always aim to dispatch every order as quickly as possible. Orders are processed and delivered to the courier within 3 working days from the date of finalization of the order in the online store.
Orders placed on Saturday and Sunday are processed on Monday.
If your order is urgent, please get in touch via chat.
Cash on delivery, payment on receipt. A cash on delivery fee is charged by the courier.
Yes! Choose a gift set or individual items from the assortment of your choice.
In the additional notes field of the order you can fill in the name of the recipient, as well as a personal message to send with the gift.
For your convenience, we offer an online payment method as well as payment by bank transfer.
That way you can pay in advance and we will pack and ship on your behalf!
Monday – Sunday: 00:00-24:00h.
Orders are accepted by the online store 24 hours a day, as well as on weekends and public holidays.
All shipments are shipped with the option of inspection and return is at the customer’s expense, except in cases of damage and where there is an error/mismatch by the sender.
The customer has the right to return a shipment within 14 days from the date of receipt, and the goods must be accompanied by a receipt or a document from the courier supplier for the shipment received, if the same is paid by cash on delivery. The goods must be in an undamaged condition and label and visibly free from signs of use. Once we receive the parcel back, the amount will be returned to you by bank transfer within 15 working days. If you have any questions, please contact us by email, phone or chat to assist.